These Terms of Service explain how KiSS Print Studio supplies products to you when you place an order through this website or via our dedicated club shops.

By placing an order, you agree to these terms. These terms do not affect your statutory rights under UK consumer law.

1. About KiSS Print Studio

KiSS Print Studio is a sole-trader business based in West Yorkshire, UK. We specialise in personalised clothing, printed workwear, teamwear and accessories, including made-to-order items supplied through dedicated club shops.

2. Placing an order and acceptance

You can place an order through our online store or, where available, through a dedicated club shop page.

• When you place an order, you will receive an order confirmation. This confirms that we have received your order.
• Your order is accepted, and a contract is formed, when we send a further confirmation or begin producing your items.
• If we are unable to accept your order (for example, because a product is unavailable, artwork is unsuitable, or there is an error in the price or description), we will let you know and, if you have already paid, arrange a refund.

3. Product descriptions, sizing and availability

We aim to ensure that product descriptions, images and sizing information are accurate and up to date.

• Colours and appearance may vary slightly from on-screen images due to display settings and printing processes.
• Sizing information is provided by the garment manufacturers; please check size guides carefully before ordering.
• All orders are subject to availability. If an item, size or colour is unavailable after you place your order, we will contact you to discuss alternatives or a refund.

4. Personalisation details and customer responsibility

Most of our products are personalised or made to order.

• You are responsible for ensuring that all personalisation details you provide (such as names, initials, numbers, wording and choices of colours or sizes) are correct at the time of ordering.
• Please double-check spellings, numbers and any other details before you complete your order.
• We are not responsible for errors in personalisation that result from incorrect information supplied by you.

For information about cancellations, returns and refunds for personalised items, please see our Returns & Refunds policy.

5. Artwork, logos and permissions

You may provide artwork, logos or other images for use on your products.

By uploading or sending artwork or logos, you confirm that:

• you have the right to use the artwork or logo, or have obtained any necessary permissions; and
• the artwork does not infringe anyone else’s rights or contain anything unlawful.

We reserve the right to refuse or remove artwork that we reasonably believe is offensive, unlawful or infringes third-party rights.

6. Prices and payment

• Prices are shown on the website at the time you place your order.
• We may change prices from time to time, but any changes will not affect orders that have already been placed and accepted.
• The total price, including any applicable taxes and charges, will be shown at checkout before you confirm your order.
• Payment is taken using the payment methods offered at checkout. Your order will not go into production until payment has been successfully completed.

7. Production and delivery

Most items are made to order.

• Production times can vary depending on the products ordered, the time of year and order volumes.
• Any production or delivery timeframes shown on the site are estimates only and are not guaranteed.
• Delivery times may be affected by factors outside our control (for example, courier delays or bad weather).

If you need items for a specific date, please contact us before ordering so we can advise whether this is realistic.

8. Local collection

Where available, we may offer free local collection by arrangement.

• If you choose collection, we will contact you with details of when and where your order can be collected.
• Please wait for confirmation that your order is ready before travelling to collect it.

9. Cancellations, returns and refunds

Because most of our products are personalised or made to order, your rights to cancel or return may be limited by law.

• For full details of when you can and cannot cancel or return items, and how refunds are handled, please refer to our Returns & Refunds policy.
• Nothing in these Terms changes or limits your statutory rights under UK consumer law.

10. Faulty or incorrect items

You are always protected by your statutory rights if an item is faulty, damaged, not as described or supplied incorrectly.

If there is a problem with your order:

• please contact us as soon as possible; and
• include your order number, a description of the issue and clear photographs where possible.

We will work with you to put things right, which may include a repair, replacement or refund, in line with UK consumer law and our Returns & Refunds policy.

11. How to contact us

If you have any questions about these Terms, your order or our products, please get in touch.

Email: info@kissclothingonline.com

12. Changes to these Terms

We may update these Terms from time to time. Any changes will apply to new orders placed after the updated Terms are posted on this page.

Last updated: October 2026